Returns & Refunds
If you face any complications with your order, please contact Support immediately. Our customer service representatives will examine if your order qualifies for a refund. Refunds are at our discretion and we do not guarantee we will offer a refund in all circumstances.
Which orders may qualify for a refund?
In the unlikely event you are unhappy with the order you received, please contact our Support team . We will only issue refunds in the following circumstances: if we misrepresented the product packaging to you when you placed your order; if you received a damaged package; if the product is proven to be inactive when used.
In any of these cases, you should hold the cart(s) until you receive further instructions from our Support . If we determine you should receive a refund, you can either request that we send a replacement or you can receive a full refund or account credit for that item.
How do I get a refund?
Depending on the circumstances, you may be able to receive a refund under our instructions. You can either request we send a replacement to the same shipping address as the original or receive a full refund or account credit for that item. This account credit is applicable toward any future purchase of the same or a different product.
Will I always qualify for a refund?
We offer refunds at our own discretion. We cannot guarantee we will offer a refund in all circumstances especially after 30 days from date of order. However, we do our best to ensure you will be happy with your order. If you have any questions or concerns about this policy, contact us for more information.
Upon receipt of the venom/horsecrab blood, if there appears to be a defect or damage, please contact us immediately at email@example.com
Please Take Note:
We do not offer refunds for any other reason other than a product damaged on arrival. We will need images of the damage to assess the claim before we decide if it has in-fact been damaged during transit.
REFUNDS COULD TAKE SOME TIME AND WILL BE DONE ONLY WITHIN 30 DAYS
Returns are accepted for unused products!
(Returns accepted for US-based and International customers, some sales are final for certain international orders)
Any used/open products cannot be returned/exchanged. No exceptions. If you return an opened product, you won’t be eligible for a refund.
Any products that was damaged as a result of user use or misuse does not qualify for a refund or replacement! If you damaged it, you are responsible.
Any item that has product packaging must be returned with its original packaging unused, otherwise we cannot accept a return.
Pictures of the item will need to be provided by the customer to ensure the same item gets returned.
Venom Store understands that sometimes you may change your mind on a purchase, or you saw something else you want, we’ve all been there before. In the highly unlikely event you are not happy with your order for any reason, email us at firstname.lastname@example.org within 30 days of receiving the package and let us know if you would like a return.
Once we accept your request for return and a shipping label is issued, you must return the item within 7 business days or your return request will be voided and we will not accept the return.
We do not charge a restocking fee for Venom content like other online head shops.
The customer will have to pay for their own shipping when returning the item(s). We can provide you with a prepaid shipping label (For domestic U.S. customers , the cost of the postage will be deducted from your refund)
Shipping charges (international included) and rush processing fees are non refundable.
We are not able to accept returns for orders shipped outside of the United States. All international purchases are final.
The window for returns is 30 days from the date of you receiving your order.
Please see below for the return process:
- Returns/Exchange must be initiated within 30 days of delivery date
- Item(s) must be in original, brand new (unused*) condition.
- Item(s) not shipped within 7 business days days of receiving a return label will be denied the refund.
- Please be sure to include your order number and item(s) list you plan to return in your email.
- Buyer must understand and agree to pay for all shipping costs associated with returning the item(s) or use our prepaid shipping label and have the cost deducted from the refund.
- Please package item(s) in same way it was received, We encourage you to purchase insurance for the amount of purchase price.
- Once inspected and approved for refund, a full refund for the purchase price will be issued.
Assuming all conditions above are met, you will be refunded the entire within 48 hours of us receiving the returned item(s).
We also offer store credit in the amount of your purchase order as a option to a full refund.
Venom Store Delivery is committed to providing the highest quality products and customer service and is responsible for delivering orders to the customers destination. We give all our valued customers a 100% 30 days money back guarantee .However, due to the nature of the products, in many countries there is a need for some guidelines to be followed.
Note: A refund may take up to 30 business days depending on the credit card processing company policies, and the policies of the corresponding banks the customer uses.